Terms and Conditions — Friends & Robots

Last updated: 1 July 2026

1. Who we are

The Service is operated by Friends & Robots FZCO ("Friends & Robots", "we", "us", "our"), a company registered in the United Arab Emirates with registered address at Unit No: UT-12-CO-53 DMCC Business Centre Level No 12 Uptown Tower, Dubai, UAE.

These Terms and Conditions ("Terms") govern your use of our websites, desktop application, agents, hosted media operations, support services, and related features (together, the "Service"). By creating an account, purchasing credits or a subscription, downloading the application, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Friends & Robots is an agentic media-production platform for creating and finishing image, video, and audio work. The Service may use hosted generative models, licensed stock-media sources, and software that runs locally in a sandboxed session folder on your device. Some operations are processed on our servers or by third-party providers and returned to the application when complete.

Generative features are probabilistic and may produce different, inaccurate, incomplete, or unsuitable results from the same or similar instructions. Although local rendering and media-processing tools are designed to operate deterministically, we do not promise that any output will be error-free or suitable for a particular purpose. You must review outputs before using or publishing them.

3. Eligibility

You must be at least 18 years old, have reached the age of majority where you live, and be legally capable of entering into these Terms. You may not use the Service if applicable law prohibits you from doing so.

4. Accounts

You sign in through a supported third-party identity provider, currently Google or Apple. You must provide accurate information, keep access to your account secure, and promptly notify us of suspected unauthorized use. You are responsible for activity performed through your account unless caused by our breach of these Terms.

You may not share, sell, transfer, or create accounts by automated means. We may refuse registration, require verification, or suspend access where reasonably necessary to protect the Service or comply with law.

5. Credits

The Service uses credits to pay for agent conversations and media operations. The current exchange rate, plan allowances, and top-up limits are shown on our Pricing page. Credits are a limited, non-transferable contractual right to use eligible features of the Service. They are not money, stored value, or a financial instrument; they cannot be transferred, traded, or redeemed for cash except where required by law.

Agent conversations consume credits automatically based on usage. Before a billable media operation runs, the Service displays an exact or estimated credit cost and asks for approval. If a displayed cost is a range, the final charge may fall anywhere within that range based on actual provider usage. Prices for individual operations may change as underlying provider costs change.

Promotional or free credits may be subject to additional conditions and may be withdrawn in cases of abuse. Monthly subscription credits refresh each billing cycle and do not roll over, except that unused current-cycle credits carry over when an immediate plan upgrade applies. Purchased top-up credits are used after monthly credits and expire one year after purchase. Where your balance includes credits with different expiry dates, we may determine the order in which they are used in a reasonable manner consistent with the Service documentation.

If we discontinue the Service without cause before purchased top-up credits expire, we will provide a reasonable opportunity to use them or a refund for their unused purchase value, except where law permits otherwise. Credits obtained through fraud, payment reversal, error, or breach of these Terms may be removed.

6. Subscriptions, billing, and cancellation

Paid plans renew automatically at the selected monthly or annual interval until cancelled. An annual plan is charged for the full annual term in advance unless checkout expressly states otherwise. Prices, included credits, applicable taxes, the amount due, and the billing interval are shown before purchase. You are responsible for taxes, duties, or similar governmental charges associated with your purchase, excluding taxes based on our net income. Payments are processed by Stripe or another payment processor identified at checkout. We do not store full payment-card details.

By purchasing a subscription, you authorize us and our payment processor to charge the applicable recurring fees, taxes, and approved purchases to your payment method. If payment fails, we or our processor may retry the charge. If all retries fail, we may end the subscription and move the account to Pay-as-you-go.

Upgrades and switches from monthly to annual billing take effect immediately: you are charged for the new plan, the billing cycle resets, and unused current-cycle credits carry over. Downgrades, switches from annual to monthly billing, and cancellations take effect at the end of the current billing period. Until then, you retain the current plan and its remaining credits. After cancellation, the account moves to Pay-as-you-go; purchased top-up credits remain available until their expiry.

Except where required by law or expressly stated at checkout, payments are non-refundable and we do not provide credits or refunds for unused subscription time, unused monthly credits, partially used top-ups, or a failure to cancel before renewal. We will correct duplicate or erroneous charges reported with reasonable supporting information. If a material Service failure prevents use of a paid feature, we may provide replacement credits, a service credit, or a refund as required by law or otherwise determined reasonably based on the circumstances. Mandatory consumer cancellation, cooling-off, refund, and remedy rights remain unaffected.

You must contact support@fnrb.com before initiating a payment dispute so we have a reasonable opportunity to investigate, unless doing so would prejudice a legal right. A chargeback does not cancel a subscription. We may suspend the account while a disputed payment is investigated and may recover amounts validly owed, including reasonable recovery costs where permitted by law.

7. Your content and instructions

"Input" means prompts, instructions, files, images, video, audio, text, URLs, and other material you provide to the Service. "Output" means material generated or produced for you through the Service. As between you and us, you retain ownership of your Input. Once all applicable charges have been paid, and to the extent permitted by applicable law and applicable provider terms, we assign to you any rights we may have in your Output, subject to these Terms and any third-party rights or licence restrictions.

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, modify, process, and display Input and Output only as reasonably necessary to provide, secure, maintain, troubleshoot, and support the Service, comply with law, and enforce these Terms. This licence lasts only as long as reasonably necessary for those purposes.

We do not use your Input or Output to train general-purpose generative models, and we do not authorize model providers to do so, unless you affirmatively opt in through a training-data control we make available that describes the use. Participation is optional and is not required to use the Service. You may withdraw your opt-in at any time for future use; withdrawal does not affect processing that occurred before it. We may use de-identified technical and usage information that does not contain your content to analyze and improve the Service.

You represent and warrant that you have all rights, licences, consents, and permissions needed to provide each Input and to instruct us to process it, including permissions relating to people, voices, personal data, brands, confidential information, and private property. Creating a new work from third-party material does not remove the third party's rights.

8. Outputs and third-party media

We do not guarantee that Output is unique, that similar output will not be produced for others, or that Output qualifies for copyright or other legal protection. You are responsible for reviewing Output for accuracy, quality, legality, originality, and suitability before using it. The availability of a model or feature does not mean that every possible use of its output is lawful.

Stock media and other licensed assets remain owned by their respective rights holders and are licensed, not assigned, to you. Your use must comply with the applicable licence shown in the Service or documentation. In particular:

Third-party providers may change their models, availability, prices, or licence terms. Where a provider's terms apply directly to your use, you agree to comply with them. If these Terms conflict with a mandatory restriction attached to third-party media, the third-party restriction controls for that media.

To perform requested operations, we may transmit relevant prompts, instructions, and media to third-party model, rendering, stock-media, storage, authentication, billing, analytics, or support providers. Those providers may process and temporarily retain that material under their applicable terms, privacy notices, and our agreements with them. Provider-specific retention periods and restrictions may differ. We will identify material provider terms or restrictions in the Service or documentation where reasonably practicable.

9. Acceptable use

You agree not to:

You remain responsible for decisions, publications, and activities based on Output. The Service is not a substitute for professional legal, medical, financial, safety, or other expert advice.

10. Our intellectual property

The Service, including its software, agents, interface, documentation, site content, trademarks, logos, designs, and underlying technology, is owned by us or our licensors and protected by intellectual-property law. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the application and Service for their intended purpose. No other rights are granted.

11. Local operations and device access

The desktop application may run commands and code on your device to create, edit, analyze, convert, and render media. These commands are designed to run in a sandbox scoped to the relevant session folder, but no sandbox or automated system can eliminate all risk. A defect, model error, malicious Input, or security failure could cause unintended commands, access outside the intended folder, unauthorized disclosure, corruption, deletion or modification of data, or damage to files, software, or your device.

You control the command-approval setting. For maximum control, enable Ask before running commands, understand and review each command, and approve it only if you accept its effects. Keep current backups of important files and do not place secrets or irreplaceable material in a session folder. To the maximum extent permitted by law, you assume the risks of commands you knowingly approve and losses caused by your failure to maintain reasonable backups. Our liability for unauthorized access, disclosure, corruption, deletion, modification, or device damage caused by the Service is governed by section 16 and is not excluded where it results from our gross negligence, wilful misconduct, fraud, or any liability that applicable law does not permit us to exclude.

We are not responsible for loss caused by moving, renaming, modifying, or deleting session files outside the application.

12. Privacy

Our Privacy Policy explains how we collect, use, and share personal data. By using the Service, you acknowledge that processing. You must not provide personal data through the Service unless you have a lawful basis and all required notices and consents.

13. Availability and changes

We may add, change, suspend, or discontinue features, providers, models, stock libraries, prices, credit costs, or technical requirements. We will provide reasonable advance notice of material changes to paid plans where practicable and as required by law. We do not guarantee uninterrupted availability or that any particular provider, model, or feature will remain available.

Updates may be required for continued use of the desktop application. Third-party links and services are controlled by their providers, not by us.

Unless we expressly agree otherwise in writing, the Service has no guaranteed uptime, response time, rendering time, support time, or service level.

14. Suspension and termination

You may stop using the Service at any time and may cancel a subscription as described above. We may suspend or terminate access if you materially or repeatedly breach these Terms, create risk or legal exposure, fail to pay amounts due, or if required by law. Where reasonable, we will give notice and an opportunity to remedy the issue.

You may request account deletion through the Service, if available, or by contacting support@fnrb.com. You should cancel any active subscription before requesting deletion. When we complete account deletion, we will cancel any remaining active subscription no later than the deletion date. You remain responsible for charges incurred before cancellation takes effect, and deletion does not create a right to a retroactive refund.

On termination, your right to use the Service ends. Provisions that by their nature should survive will survive, including provisions concerning payment obligations, ownership, licences, disclaimers, liability, indemnity, and disputes. Files stored locally remain on your device, but hosted features and account data may become unavailable. If you terminate your account voluntarily, you should use purchased top-up credits before deletion; unused credits are not refundable except as required by law. If we terminate without cause, section 5 applies. If we terminate for breach, fraud, sanctions, or payment reversal, unused credits may be forfeited where permitted by law. Data handling after termination is governed by our Privacy Policy.

15. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We disclaim all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, satisfactory quality, title, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant any Input, Output, third-party model, stock asset, provider, or result obtained through the Service.

16. Limitation of liability

To the maximum extent permitted by law, Friends & Robots and its officers, employees, agents, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, opportunity, goodwill, data, content, credits, confidentiality, or privacy, arising out of or connected with the Service, even if advised that such loss was possible. This includes loss arising from unintended commands, sandbox failure, unauthorized access or disclosure, or corruption, deletion, or modification of data, except to the extent such exclusion is prohibited by law.

To the maximum extent permitted by law, our total aggregate liability arising out of or connected with the Service or these Terms will not exceed the greater of USD 100 or the amount you paid us for the Service during the 12 months immediately before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for our fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

17. Indemnification

To the extent permitted by law, you will indemnify and hold harmless Friends & Robots and its officers, employees, agents, and affiliates from third-party claims, liabilities, damages, losses, and reasonable legal fees arising from your Input, your use or distribution of Output, your breach of these Terms, or your violation of another person's rights. This section does not apply to the extent a claim was caused by our breach, negligence, or wilful misconduct, and it does not apply to consumers where prohibited by law.

18. Changes to these Terms

We may update these Terms to reflect changes to the Service, law, security, or our business. We will post the updated Terms and change the "Last updated" date. If a change materially affects your rights, we will provide reasonable notice. Changes apply prospectively from the stated effective date. If you do not agree to an update, you must stop using the Service and cancel any subscription before the update takes effect.

19. Governing law and disputes

These Terms and any non-contractual obligations arising from them are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws principles.

Each party irrevocably agrees that the courts of the Dubai International Financial Centre (DIFC Courts) have exclusive jurisdiction to hear and determine any dispute, claim, action, or proceeding arising out of or in connection with these Terms or the Service, including any question concerning their existence, validity, interpretation, performance, breach, or termination and any related non-contractual obligation. Each party expressly and irrevocably submits to the jurisdiction of the DIFC Courts. We may seek urgent injunctive or protective relief in any court of competent jurisdiction.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose consumer-protection laws grant you mandatory rights that cannot be overridden by contract, those rights continue to apply.

20. General

These Terms, the Privacy Policy, any terms presented at checkout, and any applicable enterprise agreement form the entire agreement between you and us concerning the Service. If an enterprise agreement expressly conflicts with these Terms, the enterprise agreement controls for that conflict.

If any provision is unenforceable, it will be modified only to the minimum extent necessary and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign them as part of a merger, reorganization, sale of assets, or by operation of law.

Notices. We may send notices to the email address associated with your account, display them in the Service, or post them on our website. Notices are effective when sent or posted unless the notice states otherwise. You must keep your account email current. Legal notices to us must be sent to support@fnrb.com and to our registered address above.

Export controls and sanctions. You may not use, export, re-export, or provide access to the Service in violation of applicable export-control, trade-sanctions, or import laws. You represent that you are not prohibited from receiving the Service under those laws and are not acting for a prohibited person or territory.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including internet or utility failures, natural disasters, war, civil unrest, government action, labour disputes, cyberattacks, or failures of third-party infrastructure, except that this does not excuse payment obligations already incurred or obligations that applicable law does not permit us to exclude.

21. Contact

Questions about these Terms can be sent to support@fnrb.com.